With many technical support teams adopting Follow-the-Sun (FTS) models, I assumed there were already well-documented industry best practices. But I searched a bit, and I don't really see anything out there that speaks to my personal experience as a support engineer, and the high-performing teams I've
A dense, one-page guide on curl.
Written policies and procedures are not just the foundation of IT organizations. Documented policies and procedures are the bones of information technology-driven organizations. Everything else is ephemeral--a temporary engagement. The ISO/IEC 27001:2022 standard is a good template to use as a starting point when creating policies and procedures
Unveiling the intricate world of the cloud, and the heroes behind its seamless operations.
Maximize the shelf-life of what you learn for the Cloud with the Lindy Effect.