Intel Report #1: Putin's Gambit and the Energy Pivot
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Tickets Across Timezones
With many technical support teams adopting Follow-the-Sun (FTS) models, I assumed there were already well-documented industry best practices. But I searched a bit, and I don't really see anything out there that speaks to my personal experience as a support engineer, and the high-performing teams I've
Understanding curl
A dense, one-page guide on curl.
Thoughts on Documentation
Written policies and procedures are not just the foundation of IT organizations. Documented policies and procedures are the bones of information technology-driven organizations. Everything else is ephemeral--a temporary engagement. The ISO/IEC 27001:2022 standard is a good template to use as a starting point when creating policies and procedures
STEM Strategizer: The AI Companion for STEM Professionals
Insights for science, technology, engineering, and mathematics careers.